Real Results. Measurable Impact.

Three engagements in detail — the problem as the client described it, what we built, and the numbers twelve months on.

Insurance

60%

reduction in manual claims handling

Challenge: A 40-person team keyed claim documents by hand, running a five-day backlog through every peak.
Solution: A document intelligence pipeline: LLM extraction with confidence routing, validation rules, and human review only on low-confidence cases.
Business outcome: Same-day processing, down from five days
60% less manual handling
Zero added headcount through a growth year

B2B SaaS

3×

productivity growth in support

Challenge: Ticket volume doubled year on year against a flat support budget, and first-response time was slipping past a day.
Solution: A retrieval assistant over product docs and four years of ticket history, embedded directly in the agent console with citation links.
Business outcome: First-response time down 74%
CSAT up 12 points
3× tickets resolved per agent

Manufacturing

40%

operational cost savings

Challenge: Unplanned downtime and chronic over-ordering across four production lines, with maintenance run on a fixed calendar.
Solution: Predictive maintenance and demand forecasting models trained on live sensor feeds and ERP history, surfaced in the existing planning tool.
Business outcome: Downtime cut by a third
Inventory carrying costs down 40%
Payback inside two quarters

Other results worth naming

9 days → 1

Supplier onboarding for a manufacturer, including sanctions screening.

82%

Of citizen enquiries resolved without a case worker at a city council.

4.1 hrs

Saved per clinician per week on documentation, sustained over six months.

£2.4m

Annualised margin recovered through retail demand forecasting.